Frequently Asked Questions
Here you’ll find answers to the most commonly asked questions
If you have any questions about Symprove, then you’re in the right place. Simply search for the questions you want answered from the list below. Of course, if you have any other questions or queries please send us an email or call us directly using the contact details. Thanks.
Yes. Symprove does not contain any animal products in the formulation so it is suitable for vegans.
Symprove has a strong Research & Development Programme and is constantly improving its products. Symprove is researching two main areas. Firstly, the effectiveness of the delivery system, where we work extensively with independent laboratories and Healthcare Professionals to make sure our delivery system is as good as it can possibly be. In fact, breakthrough independent research by University College London (UCL), where they tested mainstream products on sale in the UK, shows that Symprove is the only product they tested that could meet all three challenges of being able to arrive, survive, thrive and colonise in the gut.
Secondly, for over 10 years, Symprove have invested heavily into research with leading independent Health professionals to demonstrate the effectiveness of Symprove.
As a uniquely effective food rather than a medicine, although we bring benefit to our customers, we are not yet available on prescription.
Simply fill the small cup provided with your bottle of Symprove and take every morning on an empty stomach. Wait 10 minutes (ideally) before eating or drinking then continue with your day as usual. By making this one small change, you will see a big difference!
The Symprove 12 week programme has been designed to help support balanced gut bacteria. In order to keep your gut bacteria in optimum balance once the 12 week programme is complete, we recommend that you continue to take Symprove as part of a maintenance programme.
Before opening, Symprove should be stored in a cool dark place. After opening, Symprove should be kept in the fridge to ensure the live and active bacteria are kept in optimum conditions. Once opened, Symprove should be consumed within 3 weeks. Symprove should never be frozen or heated as this would kill the bacteria.
We recommend you take Symprove first thing in the morning, on an empty stomach, before breakfast. Ideally, you should wait 10 minutes before eating and drinking tea or coffee (warm drinks), to allow Symprove the best chance of reaching your gut quickly and begin colonising. If you do eat immediately afterwards or drink Symprove with food, it won't do you any harm but it may slow down the delivery of Symprove. If you forget to take Symprove first thing and have eaten, allow 2 hours after eating and then take Symprove.
Yes, it's always helpful to top up your gut during or after antibiotic treatment to maintain balance in the gut. Whilst antibiotics usually help to get on top of illness, they can also destroy the ‘beneficial’ bacteria in the gut as they are not discriminating.
We recommend that you take Symprove at a different time to your antibiotics if possible - remember that ideally you should take Symprove 10 minutes before eating or drinking to allow it to pass through the stomach to get to where it needs to.
If you commit to taking Symprove for 12 weeks, then Symprove will commit to supporting you through the journey back to a healthy balance of gut bacteria. If you purchase 8 weeks, we will give you the last 4 weeks at no extra cost. In order to claim this offer, follow these simple steps:
Complete your details in the leaflet provided in your 4-pack of Symprove
Send your proof of purchase (legible receipt) from the retailer from where you purchased the first two 4 week packs, into Symprove at the following address Symprove Ireland, Meaghers Phamacy, Unit A3, Airton Road Business Park, Airton Road, Tallaght, Dublin 24
Once details have been verified, Symprove will give you the third 4 week pack at no extra cost. We aim to do this within 3 working days of receiving your proof of purchase
If you have purchased directly from Symprove, by phone or the Symprove.ie website, then please call us for your free 4 week pack on 01 4621014
During the 12 week programme, you should take 1 full cup of Symprove every morning. Once you have completed the course, you are ready to move to the Maintenance phase.
As everyone is unique and the reasons for taking Symprove vary so greatly, it is not possible for us to recommend how much to take during the maintenance phase - only you will know! Your free four bottle pack must be claimed within 12 weeks of your original purchase..
There would be no harm suffered by missing a day or two of Symprove, but the beneficial effect relies on continued use for a 12 week period to rebalance the system. It is likely that if Symprove is stopped for more than a few days, then it may be sensible to restart the programme.
This is what has been proven to be most effective is independent research. The results demonstrated that it takes time to develop a stable balance and chose 12 weeks.
Yes, you can continue to drink Symprove to supplement your bacteria balance. Many of our customers continue with a maintenance programme and adjust the frequency to suit their own circumstances and lifestyle.
People experience a wide range of challenges when their gut bacteria is unbalanced. As everyone is unique, they may react differently when taking Symprove so it is difficult to be precise about your 12 week journey. However, overall, customer feedback and our research has shown there are a few key stages in the 12 week journey. In the first few weeks, some may notice a significant improvement in their balance of gut bacteria as Symprove gets to work. Some people may experience some ups and down’s during this period but that is perfectly normal, so don’t be alarmed and continue to take Symprove daily. In the following weeks, there should be an increase in stability as the balance is fully established. It is important to take Symprove for the full 12 weeks in order to experience the best results from a healthy balance of gut bacteria.
Symprove is made by Symprove Holdings Ltd. in the UK. The Founding Team have over 25 years' experience of making live culture products. All the ingredients in Symprove are sourced and produced in Great Britain.
At Symprove we pride ourselves on offering a high quality product. The production process is run to full food standards and each batch of Symprove is independently tested by an external certified laboratory to check that it reaches the stated quality and purity. Symprove is also a ISO9001:2015 certified company. On top of this, our products are constantly under scrutiny within our Research & Development Programme.
Symprove is made in a controlled environment through a series of carefully controlled stages. First we boil specially selected grain to create a wort. The wort is purified and sterilised and following this, the temperature is controlled in sterilised vats and the 4 strains of bacteria are carefully introduced. The live bacteria begin to divide and once the required levels are reached, the process is halted and Symprove is ready for bottling once it's been tested by an independent laboratory. Throughout every stage, the bacteria are carefully nurtured as they are living organisms. The bacteria we use are high purity laboratory cultures which are unique to Symprove.
The bacterial formulation was collated over 20 years ago, in order to preserve and enhance germinated grain as a high quality food stuff for livestock. The bacteria formulation was sourced from the food industry and isolated from the environment around us. The original intent was to use this cocktail for preservation of the germinated grain and it was from this that the health benefits were then observed. On this basis the bacterial formulation has not been changed since, as this would undermine the original observations and measurements. It has now been fed to tens of thousands of animals in numerable species and thousands of people.
1. ORIGINAL FLAVOUR
Ingredients: water, extract of germinated barley, live activated cultures of: L. rhamnosus, E. faecium, L. acidophilus, and L. plantarum; vitamin C, acidity regulator: trisodium citrate; preservative: potassium sorbate.
2. MANGO AND PASSION FRUIT FLAVOUR
Ingredients: water, extract of germinated barley, live activated cultures of: L. rhamnosus, E. faecium, L. acidophilus, and L. plantarum; vitamin C, acidity regulator: trisodium citrate; preservative: potassium sorbate; natural flavourings, sweetener: sucralose.
Most of the ingredients in Symprove are naturally occurring from the barley we use, to the beneficial bacteria that make it their home. The only additional ingredients are vitamin C, sorbate and trisodium citrate which are found in everyday foods. We also use natural flavours for the Mango & Passion Fruit flavour having carefully tested the stability of the flavoured product before release.
The original product has a unique and yeasty taste, which was not to everyone’s liking. To help palatability, we introduced the Mango and Passion Fruit flavour, which has a tiny amount of artificial sweetener. We did not use sugar, as this would affect the growth of the bacteria.
Symprove is available in 2 flavours – Mango & Passion Fruit is the most popular flavour.
Symprove Original has a distinctive malty flavour.
Symprove is gluten-free according to the Codex standard of <20ppm. Whilst barley, which contains a form of gluten, is used to make the liquid in which we grow the Symprove bacteria, the production process is carefully controlled to limit the release of gluten from the barley, and the barley grain is not included in the finished product. Compliance with the Codex standard for gluten free is confirmed with regular testing of batches of our finished Symprove products.
The bacteria in Symprove easily survive ambient temperatures. Once you open a bottle of Symprove, please pop in the fridge to maximise shelf-life. If you are travelling abroad with Symprove, it can go in the hold of an aeroplane without any problems. If your destination is warm/hot and you do not have access to a fridge, we recommend you fill a sink with cold water and keep your Symprove in it to keep cool. Remember to change the water regularly to try and keep it as cool as you can. We have many cabin crew who take Symprove and this was a top tip from them!
Symprove has a shelf-life of 4 months. Please see the best before date printed on the label. Remember, to pop Symprove in the fridge once open.
Bacteria balance in the gut is complex and not all of the causes of imbalance are fully understood. Symprove is highly effective, especially if people are also managing their diet and lifestyle to avoid their main triggers. Symprove does give positive benefit to the vast majority but sadly does not work for everyone. It is important that anyone taking Symprove for the first time, uses it for the full 12 weeks to give it the opportunity to work. It may take a few weeks for you to start to feel the effects.
Occasionally customers (about one in 100 people), have reported a loosening of stools during the first few days of drinking Symprove. This is usually quite normal as it means the bacteria are busy at work!
Symprove is non-dairy and gluten free. It contains no artificial colours or flavours. If you have any questions then you should consult your healthcare practitioner.
Regulatory law means that probiotics are categorised as food products and cannot make health claims. In addition, it is now no longer permissible to use the word probiotics in consumer marketing materials. Many people believe that taking products which contain live bacteria found naturally in the digestive system, can help their health and maintain balance in the gut. The Internet is a good source to learn more about other peoples' experiences.
Please check with your doctor or practitioner before drinking Symprove.
Alcohol can have a strong negative effect on your gut bacteria, also with Symprove. We recommend alcohol is avoided for a few hours after taking Symprove.
Symprove is a food supplement, and therefore does not have the safety issues involved with medicine. We do, however, advise using smaller doses for children, and take advice from your GP if still unsure.
Many clinicians have used Symprove alongside the FODMAP diet with great results. We would recommend talking to your HCP regarding the two working together. If you want to know more about FODMAP diets, please consult your health care professional or dietitian