ONLINE RETURNS POLICY
Customers can return item(s) to us once we are notified within 14 days after the item has been delivered. Once we are informed of your decision to cancel, customers have a further 14 days from the cancellation date to return the item(s). Customers will be offered a refund through the original payment method, or should they prefer, we can offer an e-voucher, credit note or exchange.
For items to qualify for a refund: Ā
- The items must be returnedĀ as sold, in original (undamaged) packaging, including any documentation and with any tamper-proof seals intact.
- The product must be accompanied with the receipt.
If an item has been used or is otherwise in an unsaleable condition (opened, damaged or soiled packaging), Meaghers reserves the right to refuse a return under this policy.
If a promotional product was included in the purchase, this item(s) must also be returned to avail of the refund. If it is no longer available, the equivalent non-discounted value will be deducted from the refund amount.
IN-STORE RETURNS POLICY
Customers can return items purchased in our stores within 14 days from the day you received the item(s). Customers will be offered a refund through the original payment method.
For items to qualify for a refund/exchange: Ā
- The items must be returnedĀ as sold, in original (undamaged) packaging, including any documentation and with any tamper-proof seals intact.
- The product must be accompanied with the receipt.
If an item has been used or is otherwise in an unsaleable condition (opened, damaged or soiled packaging), Meaghers reserves the right to refuse a return under this policy.
If a promotional product was included in the purchase, this item(s) must also be returned to avail of the refund. If it is no longer available, the equivalent non-discounted value will be deducted from the refund amount.
TAKING CARE OF OUR GOODS
You will naturally wish to inspect the products you order. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods.
Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed products and gift items) and, if you wish to return anything, that it reaches us in perfect condition.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.
Products that cannot be returned.
Unless faulty, the following items, whether purchasedĀ inshore or online, cannot be returned within the terms of our refund policy:
- Medicines, including prescription medicines
- Vitamins & food supplements
- Diet supplements & food
- Baby food products
- Earrings
- Meaghers Pharmacy Gift Vouchers
- Made-to-measure goods (such as personalised giftware
- Free items
Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.
In addition, the following items can only be returned within our refund policy providing it is in its original condition (including the packaging where it forms part of the goods, for example, boxed goods and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken:
- Cosmetics
- Fragrances
- Personal grooming products
REFUNDING DELIVERY CHARGES
Provided you have notified us in writing that you wish to cancel your order under the Consumer Contract Regulations, and the return also meets the terms of our Online Returns & Refund Policy, you will be entitled to a full refund including delivery charges if applicable.
We are unable to provide a refund of the delivery charges when only part of your order is being cancelled.
PROMOTIONAL DISCOUNTS AND RETURNS
If you used a promotional discount when paying for your order, the discount is applied to each item in the basket. In the event of a return, you will not be refunded the discounted amount.
DERMALOGICA
We offer the Dermalogica 100% Moneyback Guarantee:
If you wish to return an unopened Dermalogica retail product within 30 days of purchase from this site, we will refund you the full price paid for the product.
Should you experience an adverse skin reaction whilst using a Dermalogica retail product purchased from this site, we will refund you the full price paid for the product ā Please take Ā photographs of your skinās reaction and contact our Customer Services team as soon as possible so that we can advise you accordingly on the process which we require you to follow